Welcome to Domain Neighbors





	"Where Tomorrow's Technology
			meets Yesterday's Businessman"

Click HERE to get "In-on-the-buy"
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Frequently Asked Questions (FAQ)

Pre-sales questions

Q. Will you place ads on my site?
        A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web
      site?
        A. Yes, we allow sites to have commercial
              advertisements.

Q. What forms of payment do you accept?
        A. We accept PayPal,^® Visa,^®MasterCard,^®
             American Express,^® Discovery,^® eCheck,^®
             Bank Transfers, Money Orders, & Personal
             Checks. No Cash.

Q. Are your server's Unix, or NT?
        A. Our servers are Linux Red Hat 7.3. and
             Red Hat 9.0

Q. Do you allow adult sites?
        A. No, we do not allow adult sites. Our terms and
             conditions are quite clear on this point.

Q. Is tax included with my monthly or yearly plan?
        A. We are not authorized to collect taxes.

Q. What control panel do you use and do you have a demo?
        A. The control panel we use is called cPanel. A demo
             can be found here Login with the username demo,
             and the password demo.

Q. Can I pay monthly?
        A. Yes, you may pay monthly, quarterly, semi-annually,
              or annually.

Q. How long does it take to setup my account?
A. In most cases, your account will be setup
automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
        A. No. For security reason's we do not offer telnet or
             shell access. You are still able to: unzip files on the
             server using our file manager, and setup cron jobs.

Q. Can I password protect directories?
        A. Yes you can password protect directory's within
             cPanel.

DNS

Q. How long does it take to get my domain working?
        A. It usually takes 24-48 hours for a domain to fully
             propagate.

Q. How do I "set" or "point" my Domain Name Server (dns?)
        A. Please refer to your "Welcome e-Mail." If you have
             lost your "Welcome e-Mail," you can request that a
             copy be resent.

Control panel

Q. Do you have a manual for my control panel?
        A. Yes.
            Go to http://www.cpanel.net/docs/cp/index.html, or
            click on the Documentation "Click to View" link in
            the lower left corner of your control panel.

Q. Where do I go to login to my control panel?
        A. You go to http://www.yourdomain.com/cpanel, then
             use the 'username' and 'password' provided in your
             Welcome Letter.

FTP

Q. Where can I download a free FTP?
         A. You can try "WS FTP" here for a 30-day free trial.
              We use "CuteFTP 8 Home" here, also a 30-day free
               trial. Either is about $40 to register.

Q. It's not letting me upload my files what's wrong?
        A. Make sure you are uploading to the right web
             directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change
      my cPanel password?
        A. Please allow 24 hours for your FTP password to sync
             with your cPanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create e-Mail accounts?
        A. To create an e-Mail account login to your control
             panel, click the "Mail" icon, then click "add/remove
             manage accounts" icon.

Q. What do I put for both incoming and outgoing mail
     server?
        A. For both incoming and outgoing mail server put
             mail.yourdomain.com

Q. Where do I go to check my e-Mails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to Horde,
     SquirrelMail, or RoundCube?
        A. Login to the one you prefer to use. After doing so,
            copy the entire url from your address bar. You will
            now login to your cpanel and create a subdomain to
            go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How
     do I get them to work?
        A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
        A. Login to your cpanel and click MySQL Databases.
             After your database is created you can manage it
             from phpmyadmin. This can be found at the very
             bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
        A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
        A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the
most recent stable Cpanel version.

Billing

Q. How do I make a payment?
        A. Payment can be made online or by mail-in check.
             Online payments are, by default, 'recurring' and will
             bill automatically in accordance with the billing plan
             that you choose when purchasing. If you so opt, you
             can request that the automatic monthly billing be
             disabled. In that event, you would have to visit
             PayPal on or before each payment "anniversary" to
             manually pay the outstanding invoice. If, at the time
             of purchase, you chose the 'mail-in check' option,
             then you will have to 'schedule' the posting of a
             'mail-in' payment, with sufficient lead-time so that the
             check arrives in our Office in Grecia, Alajuela, Costa
            Rica, prior to the due date of the outstanding invoice.
             We will send a 'reminder' to the e-Mail address on
             file, approximately 30 days prior to the invoice 'due
             date.'

Q. How do I stop billing?
        A. If you wish to close your account simply e-Mail us
             your username, password, and why you wish to
             cancel. You must also include "I give you permission
             to delete my website and all of it's content."

Q. Where do I send this e-Mail?
A. billing@domainneighbors.net

SSL

Q. What is the difference between shared ssl and private
ssl?

        A. A shared ssl displays as:
                 https//ip/~yourusername/
            A private ssl would display as:
                 https://www.yourdomain.com,
                 in the address bar.

Q. How do I purchase a private ssl from you and what
type is it?

A. Please e-Mail to do so.

Q. What is the path to the free shared ssl?

A. We need to activate the shared ssl manually, on each
site where it will be required.

Q. I'm going to purchase my own ssl what do I need to
know?

        A. Our servers are Apache + Mod SSL.   If you require
             assistance from us to install it, there will be a $45.00
             installation fee.

Q. How do I transfer a ssl?

        A. Every place that sells ssl's has a different transfer
             procedure. You will need to ask the supplier from
             whom you purchased the ssl.

Subdomains

READ THIS BEFORE SETTING UP A SUBDOMAIN!

To create a sub domain, cPanel asks for the name you wish to use. MAKE SURE the subdomain name isn't already associated with a folder. If it is, the subdomain will not work. Example... I want to create the subdomain called, 'test.hostgator.com.' My subdomain name is going to be 'test.' If I already have a folder in my ftp file named 'test,' I need to delete it or rename it before I continue with the subdomain creation, OR pick another name for the subdomain.

Q. What is a subdomain?

        A. www.domain.com is a domain name. A subdomain is
             anything that replaces the 'www' in a domain, for
             example 'name.forum.aol.com' is a subdomain, but
             'www.forum.aol.com' is not a subdomain.

Q. How do I make sub-domains?
        A. To make a sub-domain login to your control panel
             and click "Subdomain" icon. A Subdomain
             maintenance screen will be displayed, and is rather
             self explanatory.

Addon Domains

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns has not yet proprograted to the server. So after you change the dns for a site you are trying to add, you will need to wait 24-48 hours before attempting to create any addon domains.

There are three fields, cPanel asks for, when creating an addon domain.

"New Domain Name:" Enter the 'newdomain.com.' Do not put "www" in the name!
"Username/directory/subdomain Name:" This will be the folder that cPanel creates in your main accounts ftp. MAKE SURE that the name you give it, isn't already associated with a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still attempt to create the username chris for the addon domain will create a big mess in the NEIGHBORHOOD.
"Password:" fill in any password you want here.

Q. What is an addon domain?

A. An addon domain is a fully functional domain that
will work out of a folder in your main sites ftp.

Q. Help! I added an addon domain, why did it say "subdomain added"?!

        A. It creates it as a subdomain by 'places' the folder
             within your main sites ftp. Please ignore this! It is a
             fully functional domain name. It is only called a
             subdomain when in fact it is an addon domain.

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